CASI Test Drives City of Indianapolis's New Online Service Portal

June 23, 2010

Community Association Services of Indiana (CASI) and two of its employees, Community Manager, Tracy Barker, CMCA, AMS, and Assistant Community Manager, Valerie Atwell, CMCA, assisted recently in the City of Indianapolis's beta test of a new online portal, RequestIndy, allowing residents to report service needs in homeowner association communities and the City of Indianapolis.

RequestIndy allows citizens and HOA management companies to report issues, and open service requests online, 24/7/365. An aerial street level view can be accessed to make service requests, such as potholes, graffiti, high weeds and grass, to name a few. Requests arrive within moments of being submitted to the correct agencies, regardless of day or time, and users will have the option to look up the status of submitted requests.

Once the system was ready to be launched, Barker and Atwell were invited to attend the press conference with Mayor Greg Ballard of the City of Indianapolis. Barker and Atwell were asked to bring items that could be reported using the new system. They were set up at a work station and had the privilege of "test driving" the new system.

"We were honored to be invited to test the program and stand side-by-side city officials as they launched the portal, which will enable us to better serve our communities," said Matt Englert, President of CASI.

To view the new online reporting system, visit www.indy.gov/mac.

Community Association Services of Indiana   (CASI), AAMC, provides community association management and developer services to Indianapolis and the greater surrounding areas. Its sole   focus since 1973 has been to deliver performance that enriches communities and enhances the lives of the people it serves. To learn more, visit www.cas-indiana.com or find us on Facebook by visiting www.Facebook.com/cas.indiana.

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